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Privacy Policy

1. Introduction

Mins Cleaning Services (“we”, “us”, “our”) provides comprehensive cleaning and property maintenance—including deep cleaning, jet washing, carpet and window cleaning, gutter maintenance, garden care, and property restoration—for both residential and commercial clients across Preston, Blackpool, Chorley, Leyland, Southport, Lancaster, and surrounding areas. We collect and process personal data in full compliance with UK GDPR via our website, enquiries, and service interactions. 

2. Data Controller & Contact

Mins Cleaning Services Ltd
Based in Ashton-on-Ribble, serving Preston and the North West
07732 146877 ·  mwalsh90@hotmail.co.uk 

3. Personal Data We Collect

  • Enquiry/service forms: name, email, phone, address, service type, project details

  • Communications: details or files shared via phone, email, chat or in-person

  • Website analytics: anonymised IP, device/browser info, pages viewed, session duration—collected via essential and performance cookies only; no advertising or profiling cookies 

4. How We Use Your Data

We use personal data to:

  • Provide quotes, schedule and deliver cleaning and maintenance services

  • Send confirmations, reminders, invoices, and follow-ups

  • Improve our website through anonymised analytics

  • Maintain records for VAT, insurance, warranty and compliance

5. Legal Basis for Processing

  • Contractual necessity: to fulfil your service requests

  • Legitimate interests: to operate and improve our services and site

  • Consent: for optional communications, if opted in

  • Legal obligation: to retain records for statutory and financial requirements

6. Data Sharing

We do not sell or rent your personal data. We only share it with:

  • GDPR‑compliant service providers (hosting, email, analytics, delivery partners)

  • Insurers or legal authorities, only where required

7. Cookies & Tracking

  • Essential cookies: needed for form functionality and navigation

  • Performance cookies: anonymised analytics only
    We do not use advertising, profiling, or third‑party tracking cookies 

8. Data Retention

  • Service/enquiry records: retained for up to 7 years

  • Analytics logs: anonymised session data deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to access, correct, erase, restrict, or export your personal data; withdraw consent; or lodge a complaint with the ICO. Contact us using the details above to exercise your rights.

10. Security

We protect your data using SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is entirely secure, we follow best-practice standards.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. Continued use of our website or services implies acceptance of the current version shown by the Effective Date.

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